Contact us
Questions about an order, a product, shipping or a return? Reach out — a real person replies to every email within 24 hours.
hello@myfirsthug.com
For order questions, please include your order number so we can help you faster.
Phone
(424) 450-6387
Hours
Monday–Saturday: 7:30 AM–7:30 PM
Sunday: 7:30 AM–2:30 PM
(Pacific Time)
Business & returns address
My First Hug, run by My Cookies Closet
5904 Woodman Ave Apt 203
Van Nuys, CA 91401
We are an online-only store, so this address is for mail and returns — there is no walk-in storefront. Please don't mail a return before emailing us first; we'll confirm your return and send instructions, as described on our Returns & Refunds page.
Quick answers
Many questions are answered faster on these pages: Shipping Info for delivery times and tracking, Returns & Refunds for how returns and refunds work, the Parent FAQ for safety and payment questions, and About Us for who runs the store.