Returns & refunds

Changed her mind? Wrong shade? No drama — here's exactly how returns work at My First Hug.

Return window

You have 30 days from the date your order is delivered to request a return.

How to start a return

Email us at hello@myfirsthug.com with your order number and the item(s) you'd like to return. We'll confirm your return and send return instructions within 24 hours. Please wait for our confirmation before mailing anything back.

Item condition

Items must be unused, unopened and returned in their original packaging. For hygiene reasons, opened makeup and skincare can't be returned — unless the item arrived damaged, defective or incorrect, in which case the section below applies.

Damaged, defective or wrong item

If something arrives damaged, defective or not what you ordered, email us within 30 days of delivery — a photo helps us fix it faster. We'll provide a prepaid return label at no cost to you, or send a replacement, whichever you prefer.

Where to send returns

After we confirm your return by email, send it to:
My Cookies Closet — Returns
5904 Woodman Ave Apt 203
Van Nuys, CA 91401

Return shipping

You cover the cost of return shipping, unless your item arrived damaged, defective or incorrect — in those cases we provide a prepaid return label at no cost to you.

Refunds

Once we receive and inspect your return, we'll refund the purchase price to your original payment method within 5–10 business days. You'll receive an email confirmation when your refund is processed.

Anything else? Our Contact page has every way to reach us, and our hours are Monday–Saturday 7:30 AM–7:30 PM and Sunday 7:30 AM–2:30 PM (Pacific).